As everyone who has ever had a bad experience with a website, application, or device knows too well, technology only provides a good solution if it makes life easier and does not create an additional burden.
In a world where patients, site staff, and study team members are engaging with new clinical trial technologies to support them to conduct clinical trial activities, it is critical that the technology does not frustrate the key trial stakeholders and result in delays, confusion, or non-usage.
As a Senior User Interface Developer at Longboat, it’s my team’s responsibility to provide an excellent user experience through the design of our user interface. We make sure that all interactions with Longboat's clinical trial platform on smartphones, tablets, laptops, and desktop devices make the best use of valuable time for study teams, site staff, staff and clinical trial patients. We designed every element to make it easier for our users to complete tasks and stay protocol compliant, via an intuitive and easy-to-navigate interface.
If you are considering adopting a new clinical trial technology for your study, here are 10 key user interface questions to ask that will help you make sure any technology is usable and well-designed:
- Is the user interface organized based on clear, consistent patterns that will be apparent and easily recognizable to users?
- Are related tasks put together and unrelated tasks separated?
- Is the structure logical and easy-to-navigate? If it doesn’t make sense to you, it won’t work for your users.
- Does the interface make common tasks easy?
- Does the interface provide the information users will need, or allow them to complete a task, in the least amount of clicks possible?
- Are all required resources easy to find?
- Does the interface display unnecessary information that can appear confusing or overwhelming?
- Does the interface keep users informed about actions that are relevant and of interest to them through clear, concise, and unambiguous language and metrics?
- Does the interface reuse components and behaviours, maintain consistency, and reduce the need for users to rethink and remember how to use the interface?
- Have you asked your end users what they think and done some usability testing?
Recognition of the importance of great user interface design is becoming more well recognized as clinical technologies continue to become part of the industry framework. Never forget the perspective of the site staff, CRAs, and patients and remember that their goals are your goals. After all, they are the ones who need to be able to use the technology to deliver your study.
If, like Longboat, your goal is the success of a clinical trial and optimized protocol compliance, making sure the design of your user interface excels is critical.